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A New Scam? Cashing in on Kohl's Cash

Published on October 7, 2015

The postman surprised me with a package from Kohl’s today. I thought he had the wrong address but nope, it was for me. Funny, I didn't remember ordering it. Did my kids send me something? Nah… probably not.

I opened it and found 11 men’s dress shirts, all one size and color. Definitely not from my kids!

Was it a mistake? Did Kohl’s somehow mistakenly send me a package meant for someone else?

I log into my Kohl’s account and see that $497.89 was charged to my credit card account. I’m scratching my head, trying to understand the scam on this one. What benefit is there to the hacker if he uses my store charge card and sends me the merchandise?

order

I dial the number on the invoice.

The Kohl’s fraud department filled me in on the scam. The scammer didn’t want my card or the merchandise, he wanted the $90 in Kohl’s cash generated by the sale. The scammers used to order high ticket items but Kohl’s added more controls to catch those orders, so the scammers moved to ordering clothing and handbags and keeping the sale under $500 so it would be less obvious. As if 10 identical handbags or 11 identical shirts shouldn’t make someone go “hmmm… “.

I don’t recall hearing about a breach of Kohl’s shopping accounts, but someone was able to log into my Kohl’s shopping account, change my email address, and place the order on my stored Kohl’s card. I hadn’t ordered anything in over a year, I check my Gmail account less often these days, and I figured it was safe to store the Kohl’s card since it can only be used at Kohl’s. Boy, was I wrong on that last one!

Kohl’s was able to stop the Kohl’s cash so the scammer got nothing this time.

Kohl’s closed my online shopping account and cancelled my store card.

We returned the merchandise to the local Kohl’s store for a refund tonight. The employees at the service desk had never heard of this scam before. Like me, they couldn’t understand shipping an order for 11 identical items without confirming with the customer that it was correct.

Tonight I’m changing my username on all accounts that use that username or the email address I used with Kohl’s. I'm removing stored credit cards. I’m changing the email address on my accounts to one I check daily and adding text message notifications when offered. If multifactor authentication is offered, I’m enabling it (even though it’s a PITA at times.)

Assuming the scammer actually got the $90 in Kohl’s cash, I don’t see how it was worth his effort. Yeah, it’s $90, but it’s only good at Kohl’s.

If he really wanted the shirts, they were on sale this week for half off.

what is kohl's cash

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billiejo r lear
November 15, 2017 12:42 pm
#294

THIS did not happen to me. What happened to me was that I moved more than a year and a half ago. I have ordered from Kohls sixteen times since I moved. They always sent it to my new, primary, correct address. yet, suddenly a high ticket order goes to my old address? I called them when I got the confirm email. I ordered on the eleventh, I called them on the thirteenth. They said too bad it was already delivered. What/ So Either I Somehow retrieve it from my old address or I pay for nothing. WHAT? What kind… Read more »

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Maria
September 27, 2016 9:34 pm
#266

This JUST happened to me today. Someone got my email/password combo on Kohls. They charged 900 dollars on it for one jewelry item. I was shocked to see it is on its way to be delivered to me tomorrow! like what? to my address? turns out they do this, change your password (and he made a new one that looked just like mine with a different .com). So they do this so that the large amount of Kohl's cash from that order will be emailed to their email, they then use that kohls cash number to buy stuff at a… Read more »

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Mary
August 4, 2016 8:57 pm
#255

This just happened to me. The day my daughter had heart surgery, someone got into my Kohls account and ordered 6 toaster ovens in 3 separate orders. I didn't check my email until that evening, saw the email messages and called Kohls. I was scolded for not calling within the 30 minute window after the order was made and was told "there was nothing Kohls could do" to stop the orders from arriving. (This happened on Friday - most of the items did not leave the warehouse until Monday.) The fraud department verified that I would need to return all… Read more »

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Amy
July 1, 2016 10:33 am
#252

Happened to me yesterday and they bombarded me with 100's of Chinese emails. Unbelievable!

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Cher
April 26, 2016 1:13 pm
#240

I went online and tried to order something but i couldn't get into my shopping account so I figured I just forgot my password and ordered site to store checking out as a guest and I'd fix it later. Next week Tried to fix but looked under purchases and someone used my stored credit card and sent blender to themselves and I got billed for it. Kohls reversed the charge but be aware they automatically store your charge card without you requesting it. Must go in settings after purchase and remove credit card info and remember to also logout.

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