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Can't Preview Word 2010 Docs in Windows 7

Published on September 7, 2011

When you try to preview Office documents in the File, Open dialog, an error is returned. The same document previews as expected in Windows Explorer or other Office applications.

Steps to repro:

  1. Open Word
  2. Go to File, Open
  3. Select a folder where there is a Word document
  4. On right, "show the Preview pane" selected (highlighted in red in the screenshot)
  5. On right of files listed, it says "select a file to preview"
  6. Select a file

Preview pane says "this file can't be previewed because of an error in the Microsoft Word previewer."

Note: Excel and Powerpoint are also affected.

Document preview error

This is a long standing bug. The solution: preview the file in Windows Explorer or in a different Office application.

For more information, see Error message when you try to preview a Word document, an Excel workbook, or a PowerPoint presentation in the Open dialog box: "This file can’t be previewed (MSKB)

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Related posts:

Use local templates with Office 2013 Using the Places Bar in Office 2010 and Office 2013 How to reset the icon cache in Windows 7, 8 and Vista Fewer steps to open or save files in Office 2013

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