A user wanted to upgrade his Office software and mistakenly purchased Office Home, which doesn't include Outlook. Microsoft refunded the purchase and he purchased Office Home and Business. The problem? The Office apps all said “Office Home” and Outlook was from his older version of Office. To fix this, we needed to remove the Office […]

There is nothing more annoying on social media than links to website articles that are behind a paywall. If the user who posted it does not use a "gift" link, you typically can't read the article unless you pay. Sometimes, copying the link to a private browser window works, but more companies are using other […]

How to fix Kaspersky Password Export… or any data that is in a single column, not rows and columns. A client wanted to know if there was an easy way to fix the exported password records so he could import into another password app. While he could use Excel’s Transpose to fix it, that is […]

How to change the password or pin complexity in Windows after removing it from Intune.

This is a Word bug but having seen a number of people ask about it the last couple of weeks, it’s worth mentioning the solution. The error message "The server drafts location you entered for offline editing is not valid or you do not have permission to access that location. Specify a location on your local […]

Files synced using DropBox, OneDrive or other cloud service may have a brown file drawer overlay icon when using sync options to save hard drive space.

How to remove old Office 365 licenses from your Windows computer when you change Office licenses.

A client recently installed Windows 10 and Office 2016 and wanted the old Recent Items folder in the Quick Access list.

The postman surprised me with a package from Kohl’s today. I thought he had the wrong address but nope, it was for me. Funny, I didn't remember ordering it. Did my kids send me something? Nah... probably not.